- 3-Day Return Policy: If any service you have ordered from us is not received in good condition, is defective, or differs from what was ordered, you may request a return within 3 days from the delivery date. The service must be unused and returned in its original packaging with tags for a refund or exchange.
- If the service received is damaged or broken, the customer must email us with pictures or inform us within 24 hours.
- Services damaged due to customer usage do not qualify for a refund or replacement.
- If we are unable to replace the damaged or defective service, we will process a refund.
- We do not accept returns if the service is not to your liking post-installation or if the customer placed an order by mistake.
- All shipping and logistics charges for returning a service will be borne by the customer.
- A 10% restocking fee will be charged on all returns.
- Customers must verify the service while installation is in progress and report any damages to customer care immediately.
- Online Payment:
- The refunded amount will be the same as received from the online payment gateway partner.
- Any deductions made before we receive the payment will be borne by the customer.
- A valid physical or online receipt must be provided at the time of requesting a refund.
- Dual Payment: If a dual payment occurs, the customer must provide complete documentary evidence of the transaction, either in hard copy or via email.
- Recharges and Bill Payments:
- Once placed, orders for recharges and bill payments cannot be canceled, and no refund will be issued.
- Customers are responsible for entering the correct mobile number or login ID while recharging.
- We are not responsible for incorrect mobile numbers or login IDs entered by the customer.
- If payment is made but the recharge is not received within 24 hours, contact our support team with details such as operator name, order number, recharge amount, region, mobile number, or login ID.
- If necessary, we may request additional information to verify the claim.
- Verified claims will be refunded within 21 working days from the date of reporting.
- If the recharge request is marked as invalid by the operator, the amount will be moved to the customer’s account balance or wallet for future purchases.
- Information regarding recharge vouchers, special packs, rate cutters, and plans is for reference only and should be verified with the operator before purchase.
- We are not responsible for up-to-date details on plan pricing and offerings. This policy applies equally to bill payment services.
